Frequently Asked Questions
What payment methods are supported?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are the available delivery terms?
Delivery is available via international express services including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
What is the typical delivery timeframe?
Generally, goods in stock are shipped within one week. For items not in stock, delivery typically takes 15-30 days depending on the order quantity.
What is the warranty period for these instruments?
We provide a 1-year warranty on the instrument set, though wearing parts such as drill bits and screwdrivers are excluded.
What certifications do your medical instruments hold?
The products are fully certified with CE, FDA, and ISO13485 standards to ensure high quality and safety in clinical use.
How do you handle international customs and taxes?
For experienced importers, we ship via standard international express. For those without import experience, we can provide solutions that handle customs and taxes for direct door-to-door delivery in specific regions.