Frequently Asked Questions
Q: Do you have ISO 9001 or ISO 13485?
A: Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company.
Q: What information can you provide regarding shipping modes?
A: Normally we ship via DHL express or post services upon client request.
Q: What is the typical delivery timeframe?
A: Generally, it is 15-30 days if items are in stock, or 30-60 days for non-stock items, depending on the order quantity.
Q: Do you provide samples for testing?
A: Yes, we provide samples, though there is an additional charge for them.
Q: What is your return policy for products?
A: For defective goods, please provide photo confirmation, and we will arrange for a replacement.
Q: What materials are used for your headless compression screws?
A: Our screws are manufactured using high-quality Titanium Alloy, specifically designed for orthopedic surgical applications.
Wigivida Medical
