❓Frequently Asked Questions
Are you ISO certified for medical device production?
Yes, we are a fully certified company holding ISO 9001:2015 and EN ISO 13485:2016 international standards.
What shipping modes and charges can I expect?
Normally, we ship via DHL Express or other international courier services as per client requests. Shipping charges depend on the weight and destination.
How long is the standard delivery time?
For in-stock goods, it usually takes 15-30 days. For non-stock items, the lead time is approximately 30-60 days depending on the order quantity.
Can I request product samples before placing a bulk order?
Yes, we provide samples for evaluation. Please note that samples are subject to extra pricing and shipping costs.
What is your policy regarding defective products?
In the rare case of defective goods, please provide clear photos for confirmation. Once verified, we will provide a replacement as part of our quality assurance policy.
Do you offer specialized packaging for surgical implants?
Yes, we use industry-standard sterile-ready packaging including inner plastic bags and outer cartons. Screws and plates are handled with specific protective methods.
Wigivida Medical
